The Super Allergy Girl Blog

Independent Review of My Super Allergy Girl™ Allergy & Celiac Cookbook

Recently I saw an Internet posting that was asking for products to be reviewed specifically for the autism community.  Since my cookbook is GFCF (gluten-free and casein-free) and is used in the autism community, I sent an e-mail to the address provided and waited.  I didn't have to wait long.  I was soon given a name and address to send the book to, which we promptly did.  I just got a link to the review of my cookbook and here is the review of my cookbook by Julie Fletcher, a writer for the NY Examiner website. 

I am so moved and touched by Julie's review.  I hope you will follow the link and let me know what you think.  Thank you Julie!  For as long as I can remember, all I have ever wanted to do was help people.  Little did I realize how many people there are with food allergies, celiac disease, food sensitivities or on special diets, and how many of these people needed real help.  It warms my heart and humbles me to be able to help.  Now, how can I help you with your food allergies, food sensitivities, gluten-free diet, celiac or GFCF diet?  I'm here to empower you to have a great life despite your food limitations.
Love,
Lisa

Cookbook Binding Issues - Part 2 (Can't be without your book?)

I received a wonderful comment after blogging about the potential cookbook binding issue.  It seems that some customers can't imagine being without their cookbook!  Isn't that great?  I can understand!  I personally can't think about not having my own cookbook!  Here is what I propose to people in this category.  Let me send you a loaner cookbook, which can be returned once your book has arrived from the printer.

If that idea doesn't float your boat, I'll have to get more creative.  Quite honestly, though I have such compassion for this particular situation because I could not be without it either.  All things can be worked out in some fashion or another.  I would be upset if there were issues with the cookbook and people did not allow me to repair them.  It is a matter of integrity, reputation and quality, which are extremely important character items for me.  So, if your book has any issues, I request that we get them taken care of because it matters to me.

Thanks for your kind words.  I'm so honored to have put together a book that you wouldn't want to be without!  Many blessings,
Love,

Lisa

The Super Allergy Girl Cookbook Possible Binding Problem

Since earlier this year, I have been investigating a possible binding issue with my cookbook.  I have called many customers who assured me that their cookbooks were in good shape and that there was no issue with their cookbook binding.  I had one customer return a book with a binding issue and have since become aware of a handful of others (as in less than 7 customers).  Is this a widespread issue?  While it appears that it is certainly not a large issue since at best we are at less than 1% of the books sold, it is nonetheless an important item to address.  I stand behind the quality of my cookbook as does my printer.  If you have any problems with the quality of your cookbook binding, or the pages seem like they will come out, please return it for re-binding.  Here is the text from my printer which contains the instructions for returning a book as well as the options for re-binding.

From My Printer, The Zenger Group:

As a customer, if you experience a problem with your book due to the pages falling out because of inadequate gluing on our part, we will repair your book, free of charge.  We will provide two options for re-binding the book either by Wire-O binding (which will provide a much better lay - for those who need the book to be flat while cooking) or re-perfect bind it with a new cover.

You can send any books with a binding issue directly to us using our UPS number - 6xx835 – shipping the books ground to The Zenger Group – Attn: Super Allergy Girl – 1881 Kenmore Avenue ; Kenmore , NY 14217.  Once repaired, we will ship it back at no charge to you, again, ground UPS.  Repairs should take about 1 day for Wire-O, 2 for perfect bind.  Intentional damage or misuse will not be covered. To arrange for UPS shipment, call 1-800-742-5877 to arrange for a free pickup, or visit www.ups.com.

I have sent letters out to customers regarding this potential issue.  We have also been sending a letter with books that we are shipping should they experience a problem.  A full text version of the letter is also on my website under the cookbook menu item on the home page.  I am firmly committed to providing exceptional customer service and a high quality product.  Let me know if you have any issues with the quality of your book.  Thank you so much for your love, support and for your business.
Love,
Lisa